You may request permanent deletion of your OneSTOP account at any time by contacting our support team. Requests are processed within 7 working days after identity verification.
How to Request Account Deletion
1
Send an email to onestopsolution@mru.edu.in with the subject line: Account Deletion Request
2
Include your University Registration Number and the email address registered with OneSTOP.
3
Our team will verify your identity and process the deletion within 7 working days.
What Data Will Be Deleted
- Your account profile — name, email address, and registration number
- Login credentials and session tokens
- Push notification tokens
- Personal information associated with your account
What Data May Be Retained
Certain records may be retained where required by university policy, legal obligations, or administrative requirements:
- Service requests and their resolution history (for institutional audit purposes)
- Uploaded documents related to processed requests
- Anonymised usage data used for platform improvement
Contact to Request Deletion
Send your request directly to our support team:
Please include your University Registration Number and registered email address in the message body.
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