Stop chasing
departments.
Raise a concern once. MR One routes it to the desk that can actually fix it, keeps a clock on every step, and tells you the moment anything changes — so nothing quietly sits in an inbox.
Sign in with your @mru.ac.in address — no password to remember.
MR ONE
My Requests
#MRU26104877
Marksheet shows an old grade
Examination Processes
Progress Timeline
Dean of Student Welfare
Waiting with the One Stop desk
Dean of Student Welfare
Awaiting action
Dean — School of Engineering
Awaiting action
Dean — School of Engineering
Awaiting action
A student raises a concern. It lands on the One Stop desk within seconds.
Students enrolled
Service categories
Schools covered
First response window
How it works
Three steps, and the system does the chasing.
You are never asked to know which department owns your problem. That is the point.
You raise it
Choose from ten service categories — examinations, library, IT, hostel, fees and more. Attach what you need to.
It routes itself
The One Stop desk sees it immediately and passes it to the dean, HOD or director who can actually act.
You get an answer
Resolved with a written reply and any documents. If the window lapses at any point, it escalates on its own.
The whole journey
Seven screens, start to finish.
One concern, from the moment it is raised to the moment it is closed — and what happens if the answer is not good enough.
MR ONE
Raise a Request
Category
Subject
Marksheet shows an old grade
Pick a category and describe it. Attach anything that helps.
MR ONE
My Requests
#MRU26104877
PendingMarksheet shows an old grade
Examination Processes
Waiting with the One Stop desk
3-hour response window running
A ticket number comes back straight away, and the desk is already notified.
MR ONE
Progress
#MRU26104877
In ProgressProgress Timeline
Dean of Student Welfare
Received
Dean of Student Welfare
Looking into this now
“Checking with the exam office — will route it today.”
The One Stop desk picks it up and says so. The clock is visible to them too.
MR ONE
Progress
#MRU26104877
In ReviewProgress Timeline
Dean of Student Welfare
Forwarded
Dean — School of Engg.
Verifying records
48-hour window running
Forwarded to whoever can act. You see a designation, never a mailbox.
MR ONE
Notifications
Request Under Review
Picked up by Dean — School of Engg.
Request In Progress
The One Stop desk is working on it
Request Submitted
#MRU26104877 has been received
Every change of hands reaches your phone — push and email, no refreshing.
MR ONE
Resolved
#MRU26104877
Resolved“Corrected on the portal. Updated marksheet attached.”
marksheet-revised.pdf
↓Resolved with a written answer, and the corrected document attached.
MR ONE
Reopen
Reopen this concern
Tell us what is still unresolved. It goes back to the One Stop desk.
You can reopen this 2 more times, within 7 days.
The portal still shows the old grade.
Not satisfied? Send it back with a reason and it restarts at the desk.
Ten desks, one front door
What it does
Built for the part nobody enjoys.
Every feature here exists because something used to go missing between two desks.
Raise it in under a minute
Pick a category, describe the problem, attach anything that helps. That is the whole form.
It finds the right desk
The One Stop desk triages every concern and forwards it onward. You never have to work out who owns what.
A clock on every step
The desk gets 3 hours. A dean or HOD gets 48. The countdown runs whether anyone is watching or not.
Escalates by itself
Miss the window and it goes over their head automatically, naming who did not act and when they were told.
Told the moment it moves
A push notification and an email at every change of hands. No refreshing, no asking around.
Documents both ways
Send supporting files with your concern, and get the corrected letter or marksheet back on the same thread.
Not satisfied? Reopen it
Send it back with a reason and it returns to the desk on a fresh clock. Twice, within seven days.
Designations, not inboxes
You see "Dean — School of Law", never a personal mailbox. Attachments are signed links that expire.
Who it is for
One platform, three sides of the same desk.
Students
Raise concerns, follow every step, reopen anything that was closed too early.
Deans, HODs & Directors
Act straight from the email, or from the staff app. Resolve, forward, or mark it in progress.
Administrators
Configure schools, categories, response windows and announcements from the dashboard.
Your next concern can be raised in a minute.
Free for every Manav Rachna student. Sign in with your university email — an OTP arrives, and you are in.